{"id":399,"date":"2026-06-08T10:52:44","date_gmt":"2026-06-08T10:52:44","guid":{"rendered":"https:\/\/orangecountylinens.com\/?page_id=399"},"modified":"2026-06-08T18:01:15","modified_gmt":"2026-06-08T18:01:15","slug":"customization-policy","status":"publish","type":"page","link":"https:\/\/orangecountylinens.com\/customization-policy\/","title":{"rendered":"Customization Policy"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_1678173961\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n  <div id=\"page-header-90032271\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Customization Policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"row\"  id=\"row-193187653\">\n\n\n\t<div id=\"col-482046703\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-10458480\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-10458480 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2><span data-text-color=\"secondary\"><b>Orange County Linens <\/b><\/span><span data-text-color=\"secondary\"><b>Custom Order Policy<\/b><\/span><\/h2>\n<h3><b><br \/>1. Collaborative Design Advice<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our skilled staff is here to walk you through the entire design journey. We offer personalized consultations to dive into your creative ideas, explore our textile books, clarify dimensions, and pinpoint any unique elements you want to feature.<\/span><\/p>\n<h3><b><br \/>2. Sizing and Dimensions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Getting exact numbers is the most important step in creating tailor-made window treatments. To help with this, we supply straightforward measuring instructions for your windows or spaces so the finished product hangs exactly as intended.<\/span><\/p>\n<h3>\u00a0<\/h3>\n<h3><b>3. Personalization Choices<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We provide a diverse menu of design features for your projects, including a vast array of premium textiles, unique patterns, custom dye colors, decorative trims, and specialized headers. You can mix and match these options to create your ideal aesthetic.<\/span><\/p>\n<h3>\u00a0<\/h3>\n<h3><b>4. Rates and Tailoring Schedules<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Because every custom project is unique, pricing is calculated individually based on the textiles you pick, the overall scale, and how intricate the sewing work is. We will hand you a comprehensive price breakdown before any fabric is cut. We will also give you an estimated production schedule based on our workshop&#8217;s current queue and the complexity of your project.<\/span><\/p>\n<h3>\u00a0<\/h3>\n<h3><b>5. Constraints and Creative Limits<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We do everything we can to bring your concepts to life. However, we occasionally run into roadblocks like fabric shortages, technical sewing restrictions, or structural design issues. If a specific request isn&#8217;t doable, our team will let you know right away and suggest great alternatives.<\/span><\/p>\n<h3>\u00a0<\/h3>\n<h3><b>6. Final Sign-off and Verification<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Once every detail is locked in, we will send over a formal invoice summarizing the design specs, final costs, and expected completion date. We ask that you double-check this paperwork carefully; your final approval confirms that everything is correct and gives us the green light to begin production.<\/span><\/p>\n<h3>\u00a0<\/h3>\n<h3><b>7. Custom Return Rules<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Because these items are tailor-made to your exact specifications, we cannot accept returns, swaps, or issue refunds on custom orders. The only exception to this rule is if we make a mistake in production or if the material has an inherent manufacturing flaw. This is why we highly recommend verifying your order receipt before giving us your final sign-off.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><b>Policy Revisions:<\/b><span style=\"font-weight: 400;\"> We reserve the right to tweak these custom order guidelines as our business evolves, and we will update our clients regarding any shifts. Submitting a custom order means you accept and agree to follow these guidelines.<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1678173961 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-399","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/pages\/399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/comments?post=399"}],"version-history":[{"count":3,"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/pages\/399\/revisions"}],"predecessor-version":[{"id":422,"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/pages\/399\/revisions\/422"}],"wp:attachment":[{"href":"https:\/\/orangecountylinens.com\/wp-json\/wp\/v2\/media?parent=399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}